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Process Reengineering, as popularized by Michael Hammer in the mid ’90s, involved “blowing processes up” and starting with a “blank sheet of paper.” Although Hammer reconsidered this approach in later books, the idea was to ignore the current process and just design a new one. Process Improvement projects involve analyzing the “as is” process to…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.