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Process Reengineering, as popularized by Michael Hammer in the mid ’90s, involved “blowing processes up” and starting with a “blank sheet of paper.” Although Hammer reconsidered this approach in later books, the idea was to ignore the current process and…
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Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.