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Talk about the WIIFM! What’s in it for me! Everybody loves to tune in to WIIFM Radio. What does it do for me? So tell them the WIIFM…you are building your problem-solving muscle, you are strengthening your focus on process…
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Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.