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Another question I have is, what is the best method to help show how various areas that are saving time are actually using that time for other work? As a PI person, I know that we cannot always know. So any thoughts would be helpful. I ask them, what will you do with your freed…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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