What have you seen as a successful method of helping people make the adjustment from Telling to Asking?
The most successful method is to have a list of prepared questions that you plan to ask. Asking profound questions does not happen naturally right away. If questions are prepared in advance, the questions will be more thoughtful and having…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
If they are your peer, unless you want to hold them accountable, there isn’t anything you can really do. Focus on your own learning and development, and when an opportunity arises to say something about skipping steps then seize it.
Working in the banking industry, how can you get executives to really understand the true value is beyond just measuring or focusing on hard dollar? We are counting time savings but that always turns into a conversation on how we…
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