What have you seen as a successful method of helping people make the adjustment from Telling to Asking?
The most successful method is to have a list of prepared questions that you plan to ask. Asking profound questions does not happen naturally right away. If questions are prepared in advance, the questions will be more thoughtful and having…
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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