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The five steps of the DMAIC process are: Define – Identifying the issue that you want to resolve Measure – Plan and capture data about the current performance and what might impact that performance Analyze – Review the process and the data to determine the root causes of the issue Improve – Plan changes to…
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Evans Kerrigan

Evans Kerrigan is a Managing Partner at Integris Performance Advisors. He has spent 20 years assisting organizations to improve their management practices and business processes.