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There have been huge improvement efforts in the healthcare and pharmaceutical industries over the last decade. There are countless hospitals, healthcare providers, and insurance companies implementing Six Sigma and Lean methodologies. As a matter of fact, IHI (Institute for Healthcare…
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Tracy O'Rourke

Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.