There have been huge improvement efforts in the healthcare and pharmaceutical industries over the last decade. There are countless hospitals, healthcare providers, and insurance companies implementing Six Sigma and Lean methodologies. As a matter of fact, IHI (Institute for Healthcare Improvement) has lots of examples of applications. Please check: www.ihi.org.
- Regarding your specific processes, the first questions to ask are:
- What process problems/issues are you having with these 2 processes? What is not working in the current process related to cycle time or accuracy?
These are two common categories that process improvement can be applied.