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Almost all of the examples listed under hard dollar savings can be applied to a service environment. What was mentioned in the webinar: Equipment or capital reduction – office space or office equipment – if you streamline processes and don’t just throw people at the problem, then you may not need to lease bigger offices…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.