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Universities, like any organizations, can have waste. Listed below are some questions to help uncover waste: For example: Let’s take the waste of waiting and apply it to university processes. Where are students waiting? Is the waiting excessive? And, what might the root causes be? How long are students waiting to find out if they…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.