During this free 1-hour webinar, you will learn what Process Walks are and why Process Walks are a critical action before implementing improvements to any process.
Webinar Recording: Why Process Walks Are a Must
Webinar Presentation: Why Process Walks Are a Must
Date & Time
- Date: Thursday, June 23, 2016
- Time: 11 am – 12 pm PDT
- What a Process Walk is
- Why Process Walks are a MUST
- How to do a Process Walk
- How to use Process Walk Templates
Tracy O’Rourke, VP, Content Development at GoLeanSixSigma.com
Tracy is a Vice President of Content Development at GoLeanSixSigma.com and a Master Black Belt with 20 years of success helping leading organizations like Washington State, Cisco and GE build problem solving muscles and use Lean Six Sigma to achieve their goals.
Q&As From the Webinar
- Is there a tool that can be used to guide this process?
- In what type of industries are Process Walks useful?
- How do you handle the willingness or unwillingness of Subject Matter Experts to share information about a process to a facilitator?
- If you are migrating from one system to another, would you recommend doing a Process Walk of both the as-is and future state?
- What is the best frequency to do Process Walks in a plant with 4 shifts?
- Is a Process Walk and FMEA more or less similar?
- What’s the difference between a Process Walk and a Kaizen session?
- How many is too many staff to participate in the Process Walk?
- How can you avoid the GOTCHA for process/procedures related to EHS that don’t have much room for flexibility?
- We can reassure staff that they won’t lose their jobs, if we make the process more efficient. How do you mitigate staff concerns that they will have to do more work in the same time and/or other work now that they have freed up time? How do you encourage staff that this is good for them and not just the business?
- How do you do a Process Walk if everyone is remote from each other?
- What if you cannot physically walk the process ie the process is global so it is impossible from a funding perspective to get everyone together, what do you recommend?
- Can someone fully explain what a Process Walk is? Please give an example.
- Is it wrong to ask a person to point out flaws while facilitating Process Walks?
- I know we should always look to the process and not blame people. When a person is not following the process however does that mean its a poor process that allows for it not to be followed or is there a time when it does come down to the person?
- Can you define what a “process” is?
- How much time and effort should typically be devoted to circulating the “product” / report from the walk? Do you always want to share your findings?
- When looking at a very long process, is it okay to break the process into segments over the course of a few days? Or try to cover an entire process in an entire day?
- As a facilitator how do you work with very strong personalities even though ground rules were established?
- If the process involves many people, how do you define the team that will do the Process Walks? Should the leader always participate in the Process Walks?
- Do you feel Swimlane flowcharts are effective when completing a Walk Through event?
- What is the ideal number to have in a Process Walk?
- How do you approach a resistant work force?
- If you are walking a process and a particular stage or step is duplicated, what is the best way to select which one to observe?
- What if the management is the issue? You already know there’s a problem but they refuse to change. How could that be dealt with process wise?
- What are resources for doing Six Sigma projects on online platforms?
- What should you do if you do a process walk and you are not given all of the information?
- We are having a lot of problems doing a Value Stream Map, do you suggest we not do that until we apply 5S?
- What would the justification be to conduct a Process Walk if you are not currently working on an improvement project? Can you use this to create leadership engagement?