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Webinar: How to Coach Problem-Solvers to Build Their Soft Skills -

The soft stuff is the hard stuff especially for leaders-in-training. This 1-hour Leadership webinar is devoted to those mentoring or coaching other problem-solvers to success. Learn how to guide team leads to navigate the human element of process improvement. Learn some essential techniques, why they work and how to use them while supporting others!


Webinar Level

  • Leadership

Date & Time

  • Date: Thursday, July 26, 2018
  • Time: 11:00 AM – 12:00 PM PDT


In this 1-hour Leadership webinar, we will cover the following questions:

  • What are Soft Skills?
  • Why should we care about Soft Skills?
  • How can they help Problem-Solvers?
  • What are some examples of Soft Skills in action?


Elisabeth Swan -

Elisabeth Swan, Managing Partner

Elisabeth is a Managing Partner and Master Black Belt of Elisabeth has over 25 years of success helping leading organizations like Amazon, Charles Schwab, and Starwood Hotels & Resorts build problem solving muscles and use Lean Six Sigma to achieve their goals.

Past Webinars

View our upcoming webinars and join live so you can ask questions and let us know what you’d like to us to cover next. We’re busy building new webinars all the time. And we’re happy to know you’re busy too – building your problem-solving muscles – keep it up!

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You can also register for our full Yellow Belt, Green Belt, Black Belt and Lean Training & Certification courses to give you a solid foundation for applying Lean Six Sigma.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.