All of the 8 Wastes are applicable to Service or Transactional. However, in my experience, the most prevalent wastes are Waiting and Extra-Processing.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.