What are the wastes that are applicable to Services?
What are the wastes that are applicable to Services? Transactional? All of the 8 Wastes are applicable to Service or Transactional. However, in my experience, the most prevalent wastes are Waiting and Extra-Processing.
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.