The biggest mistake I see occur, is when an organization launches their journey and they hire Black Belts to fix other people’s processes. This is not a good approach and creates alot of resistance to process change. Always remember to ask: Are we doing process improvement with people or to them? If it’s the latter, change your strategy.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.