First, identify the process to be improved. Then, identify the customers and the stakeholders of that process. A customer is a person that receives or uses a product or service from that process. A stakeholder does not use the product…
You can start with the Yellow Belt or Green Belt course that GoLeanSixSigma.com has, if you haven’t been through it yet.
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
LOL!! Yup that’s the first challenge isn’t it!? I would start with creating a high level process map (SIPOC) and identifying who works in those steps. Then select who of those people would actually participate in the walk.
What techniques have you used to encourage senior stakeholders to allow the use of Visual Management within the business when they are against this practice?
What techniques have you used to encourage senior stakeholders to allow the use of Visual Management within the business when they are against this practice? I work in a legal, very traditional archaic industry and seniors do not like items…