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Great question. You only want to spend your time where it’s most effective so if you agree as a group to remove steps like “put in in-box” then that can make the map faster to create and take up less room. Just be wary of removing steps that could hide waste. In the case of removing “put in in-box” you might miss the opportunity to remove the waste of Transportation or Motion. It would be a group decision of what works best.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.