Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
What are the wastes that are applicable to Services? Transactional? All of the 8 Wastes are applicable to Service or Transactional. However, in my experience, the most prevalent wastes are Waiting and Extra-Processing.
A lot of people think that LEAN stands for Less Employees Are Needed and believe that Lean is about reducing head count. This is not true. The definition of Lean is to maximize value to the customer while reducing waste.…
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