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Fishbones are general tools and are used the same way across industries and processes. All the steps in the How to Use a Fishbone Diagram Webinar apply equally to call center processes as they would to any other process.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.