How do I use the Fishbone Diagram in the service industry (i.e. call center)?
Fishbones are general tools and are used the same way across industries and processes. All the steps in the How to Use a Fishbone Diagram Webinar apply equally to call center processes as they would to any other process.
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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