Process Walks can apply in any industry! In healthcare, insurance, manufacturing, education, bio-tech, pharmaceutical, administrative, service, retail – you name it!
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
It really depends on the complexity of the process. If you consider automobile manufacturing, any change to the design or to the software systems demands a lot of scrutiny, and will probably result in many potential failure modes and failure…
The level of complexity. Just as the training material becomes more and more complex, so does the complexity of the project.