They work very well. I work with many government organizations now that deploy these very tools, and the actions are working to improve communication, increase process visibility and get people on the same page about process opportunities.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.