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Some would say that a Balanced Scorecard is a form of a Dashboard and that Scorecard and Dashboard can be used interchangeably. A Balanced Scorecard is very specific type of Dashboard that gives executives a framework with four key categories to identify and track measures: Employees Operations Financial Customers The specific difference between the two…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.