Some would say that a Balanced Scorecard is a form of a Dashboard and that Scorecard and Dashboard can be used interchangeably. A Balanced Scorecard is very specific type of Dashboard that gives executives a framework with four key categories to identify and track measures:

  1. Employees
  2. Operations
  3. Financial
  4. Customers

The specific difference between the two is this: Many organizations use a Balanced Scorecard at strategic/executive levels of an organization, whereas Dashboards are utilized in all the other areas of an organization to help track measures for a specific department or a specific process. Ultimately, they drive a focus on key measures – the vital few instead of the trivial many.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.