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Some would say that a Balanced Scorecard is a form of a Dashboard and that Scorecard and Dashboard can be used interchangeably. A Balanced Scorecard is very specific type of Dashboard that gives executives a framework with four key categories to identify and track measures:

  1. Employees
  2. Operations
  3. Financial
  4. Customers

The specific difference between the two is this: Many organizations use a Balanced Scorecard at strategic/executive levels of an organization, whereas Dashboards are utilized in all the other areas of an organization to help track measures for a specific department or a specific process. Ultimately, they drive a focus on key measures – the vital few instead of the trivial many.

Tracy O'Rourke

Tracy is a Managing Partner at She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.