It was important for me, as the CEO, to participate in the FastPitch simulation with my top leaders. I got to see the lightbulbs go on as they participated in real processes improvements and they got to see that I am literally there for them – supporting their growth and investing in their problem solving skills.
The organization can only thrive with their renewed focus on removing waste and building our capacity to better serve our clients. It was a turning point for all of us.
