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…to see the look in the eyes of the people who have been doing this work and probably wanting to try something different or at least seeing that their opinion is valued, obviously, we all have seen it. We are probably guilty of doing this sometimes by pushing down the solutions that we in management think are the right solution without making sure that we’ve either validate it or at least validated the employees’ perspective I think was truly one of the coolest parts of this entire project.

Hampton Sublett