With The Problem-Solver’s Toolkit, Tracy O’Rourke and Elisabeth Swan have delivered the missing link. Coming from the Innovation side of the house, I appreciate it when the process improvement side takes a more inventive approach to what is often a dry and studious topic. My clients need to innovate, but they also need to fix what’s broken. This plain-spoken, good-natured, graphical journey through Lean Six Sigma is just the ticket.
