The authors’ approach the topic with a sense of fun and enthusiasm, providing a great high-level overview of Lean and Six Sigma tools. From how to identify opportunities for improvement all the way to putting controls in place to sustain improvements, The Problem-Solver’s Toolkit by Elisabeth Swan and Tracy O’Rourke is an excellent guide for anyone embarking on a process improvement journey.
One of the most appealing aspects of the toolkit is the user-friendly layout. The clear and engaging graphics make concepts easy to understand and links to templates and additional resources allow the reader to dive deeper into specific tools. This is a great guide for anyone looking to grow their knowledgebase to become a better problem solver.