skip to Main Content has done it again! After 5 years in quality improvement and 2 years of Lean Six Sigma training, I still have so much to learn. I have struggled with clearly documenting a PDCA. It was always a painful process. After reading this book and following their template, the PDCA documents seemed to flow much smoother. The graphics and examples explain simple concepts simply, all from the light-hearted angle of a road trip with friends. Reading it cover to cover can be accomplished quickly but I know I will keep coming back to reapply these tools in new ways. This book is a business staple which I use more than the stapler on my desk.

Lynne Emmons