Sometimes, when you’re solving a problem, you just need a tool, and to know if the tool you are choosing is the right one to get the job done! Whatever continuous improvement philosophy you follow, this book will help you select the right tool, guide you on how to use It correctly, and steer you away from pitfalls and potholes along the way! And, you’ll have fun following the folks at the Bahama Bistro as they use the tools to solve the problem they’re having with slow lunch service! Easy to read, and easy to use, this book is another great product from my friends at GoLeanSixSigma.com!
Karyn Ross
Shingo Prize-winning Coauthor of The Toyota Way to Service Excellence