When talking about the Value Stream Map, can we also refer to the “internal customer”?
Yes, Value Stream Maps can be produced with an internal customer in mind. For example Human Resources and IT depts. typically have true internal customers: Employees. There are many processes that could be selected for a Value Stream Map application
Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
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