I have seen project teams do great improvement where unions were involved. The key was including a member of each union on the project team.
Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
Yes, Value Stream Maps can be produced with an internal customer in mind. For example Human Resources and IT depts. typically have true internal customers: Employees. There are many processes that could be selected for a Value Stream Map application
If I know that certain risks cannot be prevented and are part of the process, would I still be expected to document even partial preventative measures or would I go straight for corrective steps?
It’s true that there is no way to prevent certain risks, as you say, in certain essential process steps. In those cases it’s definitely a good idea to build robust contingency plans as you suggest. There are some processes where…