Process Improvement Gets the Red Carpet Treatment The 87th Oscars will be broadcast this coming Sunday, February 22, 2015. In Anthony Brezinican’s article in this weeks’ Entertainment Weekly, he covers Oscar producers Craig Zadan and Neil Meron and their efforts to engineer a great show. This year marks their third effort and,…
What is a Voice of the Customer (VOC) Translation Matrix? The VOC (Voice of the Customer) Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is…
Voice of the Customer (VOC) is data that represents the needs and wants of your customers. VOC data is collected through various means, including Surveys and Focus Groups. For a better understanding of Voice of the Customer and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow…
