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No Thanks To Thank Yous - Oscars So Long -

No Thanks to Thank Yous- #OscarsSoLong

Here’s a cycle time shocker: This year's Oscars will be blessedly short - Wha?! The new producers claim they’ll be “In and Out. Nobody gets hurt. Just fun.” Their goals? “Get it done in as short a time as possible, have as much glamour and Hollywood style as possible, and…

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Voice Of The Customer (VOC) Translation Matrix -

Voice of the Customer (VOC) Translation Matrix

What is a Voice of the Customer (VOC) Translation Matrix? The VOC (Voice of the Customer) Translation Matrix is a tool that helps teams take customer comments, determine the underlying issues represented by those comments and use this information to develop measurable customer requirements. The goal of this tool is…

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