Success Story: Sheraton & Westin Hotels Improve Late Fees by 60%, Featuring Alex Filart
The Challenge Alix Filart, Complex Revenue Manager at the Westin and Sheraton Kansas City Hotels, realized they had a problem. They weren’t charging late fees for late cancellations—specifically when the reservations were booked through Online Travel Agencies (OTAs). They analyzed the reservations dating back 3 years and found they collected…