Government has its own set of challenges with quickly applying process improvement and seeing improvement results. This 15 minute video shows how a government section used a Process Walk as an approach to understand the process. The process walk was facilitated by Tracy O'Rourke to create a safe environment promoting…
What Is a Process Walk? Process Walks are also known as “Going to Gemba.” Gemba is a Japanese term that translates to “go to the real place.” A Process Walk means an improvement team physically walks the whole process together while conducting interviews with those that work in the process.…
During this 1-hour Intermediate Webinar, you will learn what Process Walks are and why Process Walks are a critical action before implementing improvements to any process. Webinar Level Intermediate Agenda What a Process Walk is Why Process Walks are a MUST How to do a Process Walk How to use Process Walk…
“Gemba” is a Japanese word that translates into “the site” or “the place of work.” There is a related word, “Gembutsu” which means the “actual thing.” We “go to the Gemba” to find out what is really happening. That might be a nice piece of philosophy, but what does it…
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What are the Process Walk Ground Rules? Process Walk Ground Rules is a team handout with a list of behavioral guidelines to ensure a productive Process Walk that is focused on the process as opposed to the people. To learn how to use Process Walk Ground Rules and how to apply…
How often have you worked on fixing what seemed like an obvious problem but found yourself frustrated with how much time you had to spend convincing others it was worth solving? Have you ever sponsored a Black Belt, a Green Belt or a Lean practitioner in solving a process issue…
