How effective is IBM Blueworks as a tool?
Unfortunately, we’re not familiar with that tool but there are comparisons of that tool to Visio posted online if you’re interested.
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What If IBM Used the Fishbone and 5 Whys to Fix Their Crashing Tape Drives?
In the early 1980s there was a countrywide failure of computer tape drives. The tape drives were all made by IBM, they were crashing in large and small businesses alike and no one knew why. This was a big problem for business and definitely a big problem for IBM. We’ll…