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Lean Six Sigma Q&A - GoLeanSixSigma.com

What types of waste exist in the banking sector, specifically in fulfillment and service departments?

Banking, like other service industries, has many customer touch points so wastes truly impact effectiveness as much as they impact efficiency. As a simple example, when customers are attempting to open accounts the actual work that goes into making that happen amounts to minutes, but customers often experience days of delay “waiting for checks to…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What are some examples of wastes in a banking institution?

Wastes in banking fall into the same categories as other transactional processes. In terms of examples of the Eight Wastes, there is: “Transportation” or touches related to the number of times a check is handled before it is deposited; “Inventory” shows up as emails waiting for answers or transactions waiting for batch processing; “Waiting” is…
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