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Solve Problems Faster By Focusing On Your People -

Solve Problems Faster by Focusing on Your People

Last week, I hosted an extravagant dinner party for the most important people and processes in my life. The seating chart was far and away the most complicated part of the preparation—On one side I had all the people over the past 20 years of my process career who told…

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Wonder Women of Quality: Erika Westbay

They're delivering a one-two punch to defects. They're ridding the earth of process waste. They're on the front lines delivering customer service perfection. They're in leadership striving to make a difference in the world. They're kicking process improvement butt! The Wonder Women of Quality are here! This month in the…

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