For Today's Special Tracy interviews Alicia Saake of Feeding San Diego - a great organization applying process improvement to help people in need. Next we'll discuss the results of our latest poll and get some insight about how organizations view problems. For our In The News segment we'll find out…
Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still uses the Kano Model? Would that be a delighter for Dr. Kano? Inquiring minds want to know! This November marks Noriaki Kano’s 78th birthday (we’re…
Did you know you were an improvisor? Unless you're a telemarketer, you don't have a script. You may have clear goals and a plan but anything can happen. Did you know that all professional improvisors follow the same rules? The same elements that make Second City successful on stage can…
We've got a great menu brimming with brain food! In Today's Special, it's Tracy's interview with Jeff Konstanzer and Carlos Vallejo of Costco. For this episode's Appetizer we'll cover an app that lets you know if anyone is paying attention to your emails. In The News, we find out how…
This month’s book is Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School by John Medina. About the Book: "My goal is to introduce you to 12 things we know about how the brain works. For each rule, I present the science, introduce you to the…
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In this awesome episode, Elisabeth interviews Kelly Hardee Wheeler, the trombone-playing Lean Six Sigma Black Belt who's helping to make Army hospitals safer, better and more accessible. In this month's poll we find out how long it takes Green Belts to complete a process improvement project and we launch a…
“Don’t rule by fear,” “Stop inspection,” “Remove silos” and "Clarify your purpose.” Dr. Deming’s principles are as applicable today as they were when he was alive. He challenged managers to rule without fear, without targets or quotas and focus instead on setting the stage for pride of workmanship. What workplace…
Lean Six Sigma Process Improvement Results: Increasing Enrollment in Teen Parent Program by 50% Cape Cod Child Development is a trailblazer in applying Lean Six Sigma to the nonprofit world. Learn how Laura D'Angelo is improving the enrollment rate for their Teen Parent Program! Project Summary Director of the…
Today's Special highlights our southern friends Tracey and Ernie Richardson — The couple who started their work life at the first Toyota Plant in North America and wrote a book about it. Today's Appetizer is the opposite of an app — It is a massive, integrated process collaboration platform for…