This month’s book is Storytelling at Work: How Moments of Truth on the Job Reveal the Real Business of Life by Mitch Ditkoff. About the Book: “There have been great societies that did not use the wheel, but there have been no societies that did not tell stories.” - Ursula…
Who said “Quality is free - but it’s not a gift"? Who was the first non-doctor to create a vaccine? Who maintained that zero defects was the job of management as much as the front line. Philip Crosby! He said it was less expensive to do it right the first…
Famed business author Peter Drucker said, "Effective leadership is not about making speeches or being liked; leadership is defined by results, not attributes." And since Lean Six Sigma is about getting results, the role of the leader in successful process improvement is key. Without the proper support, teams struggle or…
This month, we're going to discuss an app that makes the case for being "lucid." On the Bulletin Board, we'll find out why the University of California at San Diego is putting Lean Six Sigma into hot tubs and we'll cover a story about what hospitals can learn from The…
This month’s book is The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier. About the Book: You’re probably not getting very effective coaching and you’re probably not delivering very effective coaching. Sobering words from Mr. Stanier about the current state of…
This month, it's all happening at the zoo. We'll be interviewing Jeff Foster of the San Diego Zoo to find out how rhinos deal with process improvement. For today's appetizer we'll review an app that is bad grammar's antidote to the "To Do" list. For our Bulletin Board we'll discuss…
This month’s book is To Sell Is Human: The Surprising Truth About Moving Others by Daniel Pink. I don’t sell minivans in a car dealership or bound from office to office pressing cholesterol drugs on physicians. But leave aside sleep, exercise, and hygiene, and it turns out that I spend…
Do you have a hidden factory? Do you know employees who always have time to do it over but never time to get it right? Did you know organizations waste up to 40% of their capacity this way? Well, raise a glass to the quality guru who championed the capture…
He was a cigar-chomping, salty-tongued educator who wrote a manufacturing love story. Eli Goldratt left us way too soon but will always be appreciated as the man who constantly provoked people to truly think. This year would have marked Eliyahu Goldratt’s 70th birthday. Born in Israel, Mr. Goldratt was a…
This month, Tracy will be interviewing Jay McNally of Seattle Children's Hospital where we'll hear all about their famous Lean Tours. Today's appetizer is a powerful app that everyone has and most people under-use. During the Bulletin Board segment we'll discover how the El Paso Fire Department saved taxpayers millions…