This month at the cafe we got a visit from the wonderful Aisha Ahmad of MemorialCare who discusses her efforts to keep desperately needed nurses on staff by developing mentoring programs. In this month's Poll, we find out exactly how long it takes people to complete Black Belt Projects. For…
Making process improvement results concrete and tangible is not that hard to do and can help quantify measurable results for not just individual projects but for an entire continuous improvement program. Although each organization may support different kinds of savings, we will share a general approach to help you quantify…
Whether it's done consciously or not, problem solvers and their teams are responsible for the outcomes of a lot of important decisions. Taking no action at all is effectively a decision. And decisions were not created equally! Tune in to this comprehensive webinar to make sure you're using the right…
No one sent you a Zingerman's Cheesecake? We've got the next best thing - an interview with Tom Root, the Managing Partner for Zingerman's Mail Order and Chief Operating Officer for the larger community of Zingerman's Businesses. Listen to the lessons he learned that paved the way to a phenomenal…
Lean Six Sigma Process Improvement Results: Increasing Preschool Enrollment From 75% to 85% Cape Cod Child Development is a trailblazer in applying Lean Six Sigma to the nonprofit world. Watch this 30 minute success story webinar to learn how Jennelle Klun is helping to increase enrollment in the critical…
Got cable? Use Comcast? Tune in to hear VP of Customer Experience Assurance Dana Wilson reveal how to get not just the voice, but the look of the customer! In this month's poll we find out what our listeners value most in a coach. In the News we've got a…
He’s in Lean. He’s all Shook up! Musical puns aside, John Shook recently did a good job of connecting Lean to Baseball which ties together two of America’s favorite past times. Okay, Lean my not have risen to “favorite” yet, but John Shook is working on it! We don’t actually…
How do A3s help you build your problem-solving muscles? Find out how in this 1-hour Introductory webinar. We will introduce this time-tested tool that helps problem solvers break down process issues and drive positive change! Webinar Level Introductory Agenda In this 1-hour Introductory webinar, we will cover the following questions:…
Grab your favorite thermos for a commute with Tracy and Elisabeth - there is much to discuss! Check out Today's Special to hear Hollie Jensen describe the Lean Fellowship program for the State of Washington - a first-class mentoring program for Leaders. Today's Appetizer, Zoom, is an app that can host hundreds…
This month’s book is Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar Schein. About the Book: “Humble inquiry is the fine art of drawing someone out, of asking questions to which you do not already know the answer, of building a relationship based on curiosity and…