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Efficiency & Effectiveness Matrix

What is an Efficiency & Effectiveness Matrix? The Efficiency & Effectiveness Matrix is a tool used to balance the types of measurement applied to a process. The goal is to monitor data that indicates the effectiveness of a given process or how well it meets customer expectations as well as…

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Lean Six Sigma Glossary -


Effectiveness is a measurement that refers to how well a process output meets customer requirements. It is tied closely to customer satisfaction. Effectiveness is measured using both value-adding and non-value adding activities. For a better understanding of Effectiveness and an overview of Lean Six Sigma,check out our Free Lean Six…

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