In 2011, Los Angeles County’s Registrar-Recorder/County Clerk, Dean C. Logan, had a vision of his department becoming a leader in customer service. He chose to use the methodology of Lean Six Sigma to help make that vision a reality. A six member team was formed and given the green light…
The “To Be” or Future State of the process is a critical component of the Lean methodology and the Value Stream mapping exercise. It is a powerful exercise that strokes the imagination and helps break free from the current inhibitors of the current state which are contributing to any one…
Lean County, USA is where everything runs just fine. Actually, things are more than just fine; they are fast, friendly, and efficient. In Lean County, you can order your birth certificate online and get it delivered to you the next day. And if you’re in need of food stamps, you can…
5S is a fundamental pillar of a Lean deployment. The 5S exercise captures core principles of the Lean philosophy that facilitate the extension and development of a lasting lean implementation. Think of it as the foundation upon which a house is built upon. While some think of it as a…