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There are some tools and concepts that seem to resonate with people like the 8 Wastes Check Sheet or the 5S Assessment for either transactional or manufacturing processes. Engaging others in running those assessments can spark immediate improvement ideas in others. Another idea is to fix a process that “bugs” people and then let leaders know how Lean Six Sigma was key in the improvement. Marketing is a big factor in building the problem solving culture so be sure to spread the good news when processes improve.

Elisabeth Swan

Elisabeth is a Managing Partner at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.