Process Improvement training is powerful and important. It’s one of the best ways to for organizations to work toward delighting customers, and it’s a fast track to bringing the vision, mission and strategic goals to fruition.
There’s no doubt about the value, but, since there are many ways to train people in process improvement, it brings up a lot of questions like:
- “What’s the right way?”
- “What should I be thinking about when planning to get people trained in Lean Six Sigma?”
It’s important not to miss a step, but the longer the delay, the longer it takes to improve customer satisfaction and the longer the organization has to put up with excess cycle time, waste and cost in the system. And that just begs more questions like:
- “Where do I start?”
- “Is it critical to hire an expert or can I do this on my own?”
- “What have other people done?”
- “What are the pitfalls?”
- “Are there any tools or applications I should be using?”
These are the questions we’ve heard for decades and, annoyingly, the answer is usually “it depends.” But there’s good news. After answering these questions over the years, we realized we had gradually developed an easy-to-follow model and lots of helpful tools and guides along the way. Drawing on over 25 years of success helping organizations in virtually every industry and size, we’ve gathered all of our rollout best practices and simplified them into this easy to follow guide that will help anybody, anywhere, be successful at rolling out improvement training.
After answering these questions over the years, we realized we had gradually developed an easy-to-follow model and lots of helpful tools and guides along the way
Below is the basic road map:
Each step answers a key question:
- Establish a Core Group: Which leaders should be involved?
- Determine Parameters for Certification: What are candidates expected to do?
- Develop a Timeline: What happens and when?
- Education Project Champions and Select Opportunities: How should leaders support this?
- Conduct a Proof-of-Concept Project: Do we need a trial run?
- Select Candidates: Who would be good at this?
- Select and Approve Projects: How do we pick the right things to fix?
- Require Candidates to Complete Pre-work: How do candidates prepare?
- Conduct Lean Six Sigma Training: How much and what type of training should we offer our candidates?
- Offer General Awareness Training: What does the rest of the organization need to know?
- Coach Candidates: What does mentoring look like?
- Review Projects – Certification: How do we know if the training “stuck”?
- Celebrate and Share Success: How do we let others know what works?
- Sustain the Gains: How do we keep the pursuit of perfection alive?
Is this what you’re looking for? If you’re trying to bring training into the organization and you’d like some more information on what to do at each step, take a look at our Lean Six Sigma Training Rollout Kit.