How do you start [asking why] when everything feels broken? What's the best thing to do first?

If you are talking about culture, perform an exercise with the leadership team on a basic cultural assessment. I call it a Macro-PDCA cycle on culture. Organizations are not typically intentional about the culture they want to build. But if we want Lean to flourish, organizations do need to be intentional about culture. Ideally, top…

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Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

How do you start [asking why] when everything feels broken? What’s the best thing to do first?

Tracy O'Rourke

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