The “Y” is the main measure of what you’re trying to improve. When conducting process improvement, you’re trying to understand the root causes or “X”s that influence “Y.” On a Box Plot, the “X”s are the different columns or “stratifications”…
The Process Walk Interview Sheet should be introduced before the Process Walk during an orientation that includes the Process Walkers (interviewers) and interviewees.
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
How is the Yellow Belt online certification that you offer different from Yellow Belt programs offered at a university?
How is the Yellow Belt online certification that you offer different from Yellow Belt programs offered at a university? I think other university grad schools offer a program but they cost so much more! So of course, I’m going to…
Fishbones are general tools and are used the same way across industries and processes. All the steps in the How to Use a Fishbone Diagram Webinar apply equally to call center processes as they would to any other process.