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It depends on the reasons why the pre-work isn’t done. Yes, people can get busy and sometimes are not able to complete all of the pre-work before each group session, and I would allow some flexibility. However, if there is a repeat pattern with not completing the pre-work or training modules before a group review, it may need to be addressed. And yes, sometimes having them skip the group review is a consequence.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.