If somebody has not completed all of the pre-work in a group review session, do you still have the staff participate?

It depends on the reasons why the pre-work isn’t done. Yes, people can get busy and sometimes are not able to complete all of the pre-work before each group session, and I would allow some flexibility. However, if there is…

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Tracy O'Rourke

Tracy is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.