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Yes, sending out a survey is definitely one way to gather information. There are also focus groups, and interviews. Each of these methods have their pros and cons. If you get a good response rate with the survey that is great. But, if it is low, you should plan on other ways to gather input and feedback. I’m a fan of gatherings that encourage 2-way dialogue.

Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.