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I would include the most negative people but I would include neutral and positive types as well. The goal is to make sure people feel like they’ve been heard. But it’s also important to get a good representation of the process in the room. You want differing viewpoints.
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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