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I would include the most negative people but I would include neutral and positive types as well. The goal is to make sure people feel like they’ve been heard. But it’s also important to get a good representation of the process in the room. You want differing viewpoints.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.