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Keep doing what you’re doing, but make sure people hear about your success. Let people know when you’ve “moved the needle” on a key process. Let them know how many people have been affected by the drop in cycle time or the reduction in defects. Culture change takes time!

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.