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The Fishbone Diagram is only a brainstorming tool so it’s not going to help with “sacred cows.” Then you’re in the realm of soft skills. You can collect data that shows how the issue is a root cause, but you’ll have more luck if you include key people in uncovering the data so they see it for themselves. That’s always the toughest part of change – people.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.