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The Fishbone Diagram is only a brainstorming tool so it’s not going to help with “sacred cows.” Then you’re in the realm of soft skills. You can collect data that shows how the issue is a root cause, but you’ll have more luck if you include key people in uncovering the data so they see…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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