Is there research behind the 5-7 categories? I’d love to share that with our external regulators/auditors.
Good question! I’m working to find the original source, but in the meantime, one way to prove it internally is just to show which categories people are choosing. Use the results of the data collection to show which codes people select. Generally we find people only use 5-7 reason codes based on the 80/20 rule – 80% of the responders choose 20% of the categories and then it trails off.