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Always! That’s DMAIC. It’s based on the Scientific Method which means you have a theory and then you find out if it’s true. The Fishbone Diagram is a method of structured brainstorming. What results are potential root causes. Those lead to your hypotheses which set you up for validation.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.