Regarding RACI, is it a requirement (or a really good idea) to have the responsible individual be a different person than the accountable individual?
It depends on the task or decision. When it’s a minor action step that one person can take care of, then you will often see “A/R” after one person’s name. They are Accountable for the task and they are Responsible…
Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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