Learner Login FAQ +1-650-690-2515

It depends on the task or decision. When it’s a minor action step that one person can take care of, then you will often see “A/R” after one person’s name. They are Accountable for the task and they are Responsible as well. The only problem with a RACI Matrix is when you see more than one person listed as “Accountable.” If more than one person is accountable, nobody is!

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.