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It depends on the task or decision. When it’s a minor action step that one person can take care of, then you will often see “A/R” after one person’s name. They are Accountable for the task and they are Responsible as well. The only problem with a RACI Matrix is when you see more than one person listed as “Accountable.” If more than one person is accountable, nobody is!

Elisabeth Swan

Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.