Regarding the Process Walk Interview Sheet, can the process owners really answer the questions since the questions are specific to each step?
Regarding the Process Walk Interview Sheet, can the process owners really answer the questions since the questions are specific to each step? Also, should the Process Walk and the process flow map already be created before the Interview Sheet is…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
They work very well. I work with many government organizations now that deploy these very tools, and the actions are working to improve communication, increase process visibility and get people on the same page about process opportunities.
We see this a lot with organizations that have compliance mandates, and or code compliance. Process improvement can still can be done and typically can have big impacts. As a matter of fact, often we find that broad assumptions are…
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