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Regarding the Process Walk Interview Sheet, can the process owners really answer the questions since the questions are specific to each step? Also, should the Process Walk and the process flow map already be created before the Interview Sheet is handed out? It’s not the process owners answering the questions, it’s the process workers. Yes,…
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Tracy O'Rourke

Tracy is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.